FAQs

1. How long does shipping take?

Shipping times can vary depending on the supplier and the customer's location. On average, it takes about 7-14 business days for the product to be delivered. However, please note that international shipping may take longer due to customs clearance and other factors beyond our control.

2. Can I track my order?

Yes, you can track your order. Once your order has been shipped, we will provide you with a tracking number. You can use this tracking number to track the progress of your shipment on the carrier's website.

3. What if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will require photo evidence of the damage or defect. Once we have reviewed the evidence, we will work with the supplier to resolve the issue and provide you with a replacement or refund. You can check our return and refund policy here.

4. Can I cancel or change my order?

Once an order has been placed, it cannot be canceled or changed. This is because we work with multiple suppliers who process orders quickly to ensure timely delivery. We recommend reviewing your order carefully before completing the purchase.

5. Do you offer refunds?

We offer refunds in certain circumstances. If you receive a damaged or defective product, we will provide a refund or replacement. Additionally, if your order does not arrive within 60 days (excluding processing time), you may be eligible for a full refund and a $10 gift card. Please contact us with any concerns regarding your order.

6. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing a large quantity of products, please contact us with the details of your order and we will provide you with a quote.

7. How can I contact customer support?

If you have any questions or concerns, please don't hesitate to contact our customer support team. You can reach us by email at support@nebulalights.co We strive to respond to all inquiries within 24 hours.

8. Are the products on your store authentic?

Yes, all the products on our store are authentic. We work directly with trusted suppliers who source their products from reputable manufacturers. We ensure that the products meet our quality standards before listing them on our website.